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How to reach the right place for broker support, site complaints, press enquiries, and the limits of what we can answer.
See what the sponsor offersBroker Support Comes First
If your question is about an account, a deposit, a withdrawal, a trading platform, verification documents, or any other service matter, the right place to go is the broker's own support channels. You will find them on the broker's official website, in the client area, and in the documents you received when you opened the account. We do not operate those channels and we cannot pass messages to them on your behalf.
This site is an independent editorial resource. We are not the broker, we are not affiliated with the broker, and we do not provide financial services, accounts, deposits, or advice. That separation is deliberate: it keeps our reviews independent, and it means we are not in a position to act on service requests. If you need a response about your money or your account, contact the broker directly and keep a record of the exchange.
If you are unsure which channel to use, start with the contact form on the broker's official website and follow the prompts for client support. Responses about account matters come from the broker, not from us.
Complaints About This Site
If you believe something published on this site is inaccurate, unfair, or out of date, you can raise it with us through the contact form on this site. Please include the page address, the passage you are referring to, and the reason you think it is wrong. If you are representing the broker, say so clearly and identify yourself; that helps us route the message correctly.
We handle complaints about our own editorial content through the same form. We review each message, check the source material, and correct the page where a correction is warranted. We do not remove editorial content simply because someone disagrees with it, and we do not accept requests to change a review in exchange for anything. Corrections are made on the merits.
We do not handle complaints about the broker's services, and we cannot escalate them. Those go to the broker's own complaints process.
Expected Response Times
We aim to acknowledge messages sent through the contact form within a few working days. A full answer may take longer where we need to check sources, compare versions of a page, or seek clarification from the person who wrote the review. We would rather give you a considered reply than a fast one that is wrong.
Response times are targets, not commitments, and they can be longer during busy periods or where a message raises issues that need careful review. If your message is about a factual error on a specific page, tell us the page address and the passage; that usually shortens the process.
Messages about account or service matters cannot be answered by us at all, so please do not wait on a reply from this site for anything of that kind. Go to the broker's support channels instead.
Press and Partnerships
Journalists, researchers, and publishers who want to cite or discuss our editorial work can use the contact form on this site. Please state your outlet, your deadline, and what you need, and keep the request specific. We answer press enquiries where we can, but we do not comment on the broker's internal operations or on matters we have not reviewed ourselves.
Partnership enquiries are read, but this site is an independent editorial resource and we keep commercial arrangements away from editorial content. We do not accept payment for a review, a rating, or a change to a published assessment, and we do not offer placement in our articles. If your proposal depends on influencing coverage, it is not something we will take forward.
What we cannot answer, under any heading, is anything about an account: opening one, verifying one, funding one, withdrawing from one, or resolving a dispute about one. We do not have access to client records, we do not hold client funds, and we cannot act for you with the broker. For all of that, use the broker's own support and complaints channels.
